Customer Service Manager - State Farm Agent Team Member
Full Time • New Caney, TX
Responsive recruiter
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with James Pearson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
- Dedicated to customer service
- Prior insurance / managerial experience
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
- Bilingual Spanish preferred
BENEFITS:
- 401K with 5% company match
- Base salary of $36-42k, with commission/bonus 60k+ earning potential
- Health benefits (Major medical, dental and vision)
- Paid time off (vacation and personal/sick days)
- Growth potential/Opportunity for advancement within my agency
- 90 day paid training and development program
- Licensing course & fees 100% paid by agency
- No nights or weekends. Office hours are M-T 8:30-5:30 and F 8:30-5
- Monthly, quarterly and annual bonuses
- Travel reward incentives and bonuses
- Hiring bonus up to $1500 in the first 90 days
- Marketing leads & referrals provided
- Ability to earn unlimited PTO & half-days on Fridays
Compensation: $36,000.00 - $60,000.00 per year
Are You Driven & Ambitious?
We are a very busy office and are looking for our next great team member. We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then James Pearson - State Farm Agent may be the right fit for you! If you want to make an impact, see immediate success, we could be the place for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our office is located in Conroe, TX.
- Our office is open Mon-Thur 9:00am - 5:30pm Fri 9:00am-5:00pm.
- We have 30 years of combined insurance experience in our office.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, and Legion of Honor
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
(if you already have a resume on Indeed)
Or apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none